Delivery Refund and Returns Policy
Delivery Policy
Delivery Availability 🚚
Currently, we only deliver within West Bengal.
❌ Delivery outside West Bengal is not available at this time.
If any person orders outside of West Bengal It will be cancelled automatically and refund will be processed.
Delivery Timeline (Within West Bengal)
- Kolkata & Nearby Areas: 2–4 business days
- Other Cities/Towns in West Bengal: 4–7 business days
- Remote/Rural Areas of West Bengal: 7–10 business days
⚠️ Delivery times may vary slightly during festivals, holidays, or courier delays.
Shipping Method
- Dry goods, accessories, and equipment are shipped via reliable courier partners.
- Live Fish & Plants are carefully packed with oxygen and insulation, and sent by express priority delivery to ensure safe arrival.
Shipping Charges
- Standard shipping charges apply, depending on order size and delivery location within West Bengal.
- Free delivery may be available on selected products or minimum order value (mentioned on product page).
Important Conditions
✔️ Please ensure your address and contact details are correct.
✔️ Someone must be available to receive live fish/plants shipments.
✔️ Orders placed from outside West Bengal will not be processed.
Contact for Delivery Queries
📧 Email: paramita.nice@gmail.com
📞 Call: +91 983 645 5062
RETURN POLICY
We have a 3-day return policy, which means you have 3 days after receiving your item to request a return.
Eligibility for Returns
To be eligible for a return, your item must be in the same condition that you received it in, unused or untampered, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at paramita.nice@gmail.com or call us at +91 983 645 5062.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package.
Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at:
📧 paramita.nice@gmail.com
📞 +91 983 645 5062
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, including:
- Glass materials (such as aquariums, fish bowls, or any glass equipment)
- Perishable goods (such as live plants)
- Custom products (special orders or personalized items)
- Hazardous materials, flammable liquids, or gases
Please contact us if you have questions or concerns about your specific item.
⚠️ Note: We cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.
If approved, you’ll be automatically refunded to your original payment method.
Please note: Refunds typically take 3–7 business days under normal conditions. In some cases, it may take up to 30 days for your bank or credit card company to process and post the refund. We kindly request you to wait up to a maximum of 30 days and check with your bank or card provider for updates.
📌 Contact Details
Green Oxygen Aqua
📧 Email: paramita.nice@gmail.com
📞 Call: +91 983 645 5062